Twitter: Being smart is great but you don’t have to prove it all the time

Message to all the self-promoting Twitter users out there: give it a rest. There’s nothing worse in the old school world of real life than having a conversation with someone that only talks about their own achievements.

In fact, it’s completely hideous: “Did I tell you about the time I achieved something brilliant? Actually, that . . . → Read More: Twitter: Being smart is great but you don’t have to prove it all the time

Your silent approach to email and social media is a failure

Imagine the scenario: the phone rings. On the other end is someone you wouldn’t mind hearing from. Not a cold-call salesperson, not an annoying relative, just someone you wouldn’t mind talking to.

So, what do you do? Engage in convesration, telling them how great it is to hear from them? Or just say nothing until . . . → Read More: Your silent approach to email and social media is a failure

CIOs and businesses must do more to engage online customers

Everyone’s buying online, yet the actual shopping experience is not always as smooth as it should be. Buying goods on the high street is a nightmare but at least you get the goods at the price you expect.

I’ve encountered a few cases this year that have left me wondering whether online sellers are really . . . → Read More: CIOs and businesses must do more to engage online customers