Goodbye biz/IT alignment, hello customer engagement?

By Editor, on November 18th, 2010%

The past decade in technology leadership has been dominated by one single debate: alignment between IT and the business. At every conference, and in every magazine, the line has been the same – CIOs need to be more in-tune with the demands of their line-of-business colleagues.

To the untrained eye, that debate seems ridiculous. If . . . → Read More: Goodbye biz/IT alignment, hello customer engagement?

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Cut the IT clichés and talk in simple words

By Editor, on November 12th, 2010%

There are lots of clichés associated to IT; in fact, a whole sub-language has been developed through the over-use of three-letter acronyms to obfuscate the basic benefits of technology.

From SOA to BPM and from the cloud to presence, the marketing of technology relies on confusion and it is a means of speaking that is . . . → Read More: Cut the IT clichés and talk in simple words

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