Success for the modern CIO is inherently complex, as identified by CareGroup Healthcare System CIO John Halamka in an article for Computerworld.
It’s a thoughtful piece that reflects on the seemingly impossible demand for the modern CIO to balance massive change in a reliable, flexible and secure manner. But is the CIO’s role really impossible?
Halamka posts his three key challenges for 2012 – customers, communications and processes – and makes a great point about the IT leader. To avoid failure, tomorrow’s CIO basically has to think like today’s CEO:
“Modern CIOs are not technologists or evangelists for innovation, but customer relationship managers, strategic communicators and project managers, delicately balancing project portfolios, available resources and governance. They must think more like CEOs about business needs and future strategies to ensure that critical information technology is deployed by the time it is needed.”
Halamka concludes that CIOs should be judged on their ability to manage demand and achieve reasonable levels of customer satisfaction, while focusing on a narrower project portfolio and delivering it at a faster pace.
The piece is hitting a tone, with Twitter respondents such as Elliot Ross and Eric Egnet referring to the piece. So, are you changing your focus in 2012? And if the CIO fails to focus, and think more like a CEO, what will be the consequences?